Faq’s

Can I alter my destination whilst on a journey with 92 Chauffeurs?

Certainly! Please communicate any changes to your chauffeur, although note that changes might affect the final fare.

In case of emergencies, whom should I contact?

For any immediate emergencies, always dial 999 first. For ride-related emergencies, please contact our 92 Chauffeurs support team, available 24/7.

I've forgotten my flight number. What should I do?

No worries! Please contact our support team as soon as possible with your booking details, and they will assist you.

When will my credit card be charged for the ride?

Your credit card will be charged once the ride is completed. For pre-bookings, a hold might be placed on your card, which will be released upon completion of the ride.

How can I modify my existing booking with 92 Chauffeurs?

To amend your booking, please get in touch with our customer service team or use the online portal if you’ve booked through our website.

I wish to add additional stops to my journey. How can I do this?

Additional stops can be added either at the time of booking through our website or later by contacting our customer service.

What happens if my flight or train gets delayed?

92 Chauffeurs monitors flight and train schedules. If you’ve provided your flight or train number during booking, we’ll adjust your pick-up time accordingly. However, always inform us of any significant delays.

Are the fares displayed on the website per individual or per vehicle?

The prices you see are per vehicle, not per person. This ensures you receive the best value for your group.

I forgot to apply a voucher code during booking. What should I do?

Contact our customer service team as soon as possible, and they will assist you in applying your voucher code.

What is 92 Chauffeurs' cancellation policy?

Cancellations made 24 hours before the scheduled pick-up time are free. Cancellations within 24 hours might incur a fee. Please check our terms and conditions for detailed information.

How can I update or delete my stored credit card information?

You can manage your payment methods through our online portal or by contacting our customer service.

I forgot to add my flight number during booking. Where can I update it?

Please contact our support team with your booking details, and they will update your flight information.

Does 92 Chauffeurs cover all areas of London?

Yes, we provide services throughout London, including all major airports and popular destinations.

Are your chauffeurs trained for emergencies?

Absolutely. All our chauffeurs undergo rigorous training, which includes handling emergencies to ensure passenger safety.

Can I book a chauffeur service for corporate events or parties?

Indeed! 92 Chauffeurs offers services for corporate events, parties, and other special occasions.

How far in advance should I make my booking?

We recommend booking as early as possible to ensure availability, especially during peak times. However, we also cater to last-minute bookings based on availability.

Is there a limit to the luggage I can bring?

Luggage limits depend on the vehicle chosen. Please ensure you select a vehicle that can accommodate your luggage requirements or contact our team for guidance.

How do I recognise my chauffeur at the airport or train station?

Your chauffeur will have a placard with your name and will be waiting at the arrivals area. We also provide chauffeur contact details a day before the scheduled pick-up.

What vehicles are available in the 92 Chauffeurs fleet?

We have a diverse fleet ranging from luxury sedans to spacious limousines. Please check our website for the complete list of vehicles.

Do you offer child seats in your vehicles?

Yes, we do offer child seats upon request. Please mention this while booking to ensure availability.

Stop! Before you even think of booking another run-of-the-mill chauffeur service, ask yourself this: Don't you deserve the absolute best? At '92 Chauffeurs', we don't do ordinary. We've secured the gold standard of endorsements - the TFL approval. This isn't a mere pat on the back; it's a symbol of our relentless commitment to delivering unparalleled luxury and service. Transport for London doesn’t just approve anyone, and their seal is a testament to our undying dedication to you, our valued client. The next time you desire a journey that screams class and opulence, there's only one name you need to remember. Step up to the superior choice. Experience the TFL-approved difference. Demand '92 Chauffeurs'.