Frequently asked questions
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Frequently asked questions
How Do I Make a Booking?
You can book your ride online through our booking portal, by phone, or via email. After submitting the booking form, you will receive a confirmation email or text message containing your booking number and payment receipt. If you prefer, you can email us the details of your journey, and we will manually prepare your reservation and provide you with a secure payment link.
Will I Get a Confirmation For My Booking?
Absolutely, customers will receive a comprehensive confirmation of their booking details via email.
How Are Fares Determined?
We utilize a fixed fare structure that includes parking and toll fees, regardless of the route taken or the time required. All prices are inclusive of VAT.
What Payment Methods Are Available for My Journey?
You can pay for your journey using a debit or credit card through our online booking portal, or you can contact us to receive a payment link via text message, which is a simple and secure payment method. For security and safety reason we do not take any card information over the phone. We accept all type of Debit/ Credit card including American Express.
How Can I Amend or Cancel My Booking?
To modify or cancel your reservation, please reach out to us via email or utilize the contact form available on our website.
What is Your Policy on Cancellations and Amendments?
Cancellations can be made free of charge up to 3 hours before pick-up in the Greater London area, 6 hours for locations outside London, and 12 hours for any hourly service as specified. If these timeframes are not met, the full amount will be retained.
These terms are applicable to all vehicles, with the exception of the Mercedes Benz Sprinter Van(16 Seaters) and Rolls Royce. For these specific vehicles, a notification of at least one week is required for any complimentary cancellation.
Is It Necessary to Book in Advance and How Far Ahead Should I Reserve My Ride?
We highly recommend that our clients make reservations in advance to prevent any potential issues. It is generally advisable to book your ride at least 24 hours in advance.
Is it Possible to Drop Off a Passenger at Multiple Terminals?
Our online booking portal permits passengers to reserve only one specific terminal. If you need to arrange for drop-off at another terminal, please contact us via email to make the necessary arrangements. Please note that additional fees will apply in this situation.
